All my years getting highlights I have never had orange hair... Thanks to my adventuring and trying this salon for the first time the "blonde specialist" made my hair orange! Why? How? I still don't know!
To start I showed up to my appt 18 mins early. I asked the receptionist if I could get my eyebrows waxed before. The receptionist and the waxing girl said yes. The appt went longer then expected so when I came out Kaylee the hairdresser was waiting for me. She was very unhappy and said she hoped we would have enough time to get everything I wanted done to my hair. Sat me in the chair and made comments on how long the eyebrow specialist took. I tried to ignore the comments and pulled out my phone and showed her an inspiration picture. She said they close early and that she would try and get it done. She told me she could get me as light as the picture that wasn't the problem. I even offered to have her not blow dry my hair and let me leave with wet hair. She said okay that will let me leave you processing longer. She asked if we were doing a cut and I said yes. She asked if I was getting layers and I said yes so she said she would have to dry my hair. She made comments the whole time about how much hair I had and was annoyed. When it came to rinsing my hair she told me in the bowl, "well we didn't get you as light as you wanted." I wish she would have told me it was not obtainable before she even started. She cut my hair and I think it's butchered. Come to find out her mom was in the salon waiting for her because they had plans after me. I told her I wasn't happy with the color and she told me I could come back and she'd fix it. I ended up calling the manager and she said she would fix my hair instead. I had to wait 2 weeks to get in. At that it was with the assistant manager. I waited a couple days and called asking for a refund so I could get it fixed somewhere else but never got a call back.
I showed up to the scheduled for (never got a confirmation call and no apology for not calling me back on the refund) The assistant manager tried to fix it but it's still not right. She was so incredibly sweet and I enjoyed talking with her but I'm still not happy... She toned some of the orange and added lowlights but let's just say If you love your blonde hair don't come here. It will be ruined by Kaylee and is apparently really hard to fix.