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  • Have had the worse experience ever with this store!! Don't buy from them!! I repeat DON'T BUY FROM THEM!! My fiancĂ© ordered a custom made ring for me which when he picked it up it looked like someone who was drunk put it together!! They tried to fix it three times only making it worse! Which then we decided to go with a whole different ring to be made bc we were so aggravated with the quality. They told us it would be 6 more weeks before the ring would come in! Now when you're engaged and can't even rock your ring that's an issue. But okay let's get what we pay for and wait 6 more weeks. Well... The promise date was one week ago and still no ring! We have been engaged since Aug 24th and its now Oct 20 and still no ring!! This place is a joke!! Beware!!!!! Update: second ring has come in and it's still looks like someone who was drunk put this together. Diamonds in halo are jagged and not straight, Center diamond was not put in straight , one of the diamonds down the side of the band sunk in and when my fiancĂ© told them that this too was unacceptable and needed to be fixed he was told nothing is perfect and asked if he was an engineer! ( by the manager Chris!) This place is a nightmare and a joke. 2 rings later and it has yet to be on my finger. Horrible horrible experience from customer service to quality. Update: a THIRD ring has to be made!! Yes a THIRD ring! Apparently the ring came in with mil grain which there wasn't suppose to be mil grain so instead of sending that back they decided to sand the mil grain off which let to uneven surfaces which leads to diamonds don't sit right! Are you kidding me??!! Oh and the custom made wedding band that we paid a lot of money for came in as well... guess what! it was missing a diamond! yes you read correctly, tgey actually handed us the ring to take with a diamond missing! There is only one positive to this situation and her name is Wendy! Wendy is our sales person who during all of this has been amazing and 100% honest with everything. It's unfortunate she has to work for this store because she deserves better! Other than that they really need to reconsider who is working for this store. And the manager Chris is a major dick head FYI.
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