My second time back, the service was terrible. After we ordered, the waitress informed us that the kitchen was backed up and it would be an hour for our food. But, she was willing to give us some complimentary soup if we were willing to wait. Sure, why not. We were on the patio and it was a nice night out. Except that the wait for food stretched to more than 1 1/2 hours and in the last half hour, we watched people who sat down after us get their food before us. Frustration was mounting by the time our food showed up.
My sister went with some friends on a separate night. They sat down and then waited for someone to greet them and take their order. All the while, they watched waitress after waitress stop at the table next to them and never bothering to stop at their table or even make eye contact with them. The wait staff couldn't get their act together enough to figure out who was in charge of which table and who had been helped.