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  • RIP OFF ALERT! Although I have never had any dry cleaning done here, I have had alterations done here twice. I wouldn't dream of taking my dry cleaning here after seeing their prices for cleaning. I took an evening dress in to be hemmed last year which was lined and it cost me $35. I was told the price was doubled as it was lined. Fair enough. Earlier this week, I took another evening dress in to be hemmed. Before I knew it she had pinned it all down the sides telling me it was way too big. I lost 5 lbs since I bought it, not significant. I asked her how much it would be to take it in (we hadn't even discussed the hem price yet) and she told me $120. I told her we needed a plan B. I asked her how much it would be to shorten the straps and she stated that since there were jewels on them it would be $25. Thought that was a little pricey, but given I needed it done within the week I agreed. For the hem she quoted me $25, as well. I told her last year I paid $35 for a lined dress and was told it was double the price since it was hemmed, so shouldn't the hem be more like $18? She just ignored me. So I gave in for the $50 price. I also told her I would like it pressed. When i went to pick up the dress today, the total was $67.95. Are you kidding me? I asked the gentleman behind the counter how much it cost to have it pressed and he showed me the ticket. She had charged me $60 for the alterations instead of the agreed upon $50. I told him what she had quoted me and he stated he would have to call her (given that I am pretty sure this is his wife, I found that pretty stupid, but whatever). When he got her on the (speaker) phone, they proceeded to chat in another language and he told me that the straps were $35. I argued that she quoted me $25 and then he handed me the phone. She stated she said $35 because of the jewels. I told her I didn't appreciate her calling me a liar and I know what I heard. After a nice little argument (isn't it nice to argue with your customers - - or in this case ex-customer) she gave in and took $10 off like she was doing me a big favor. I am one of the most honest people you will meet. I pay attention when someone quotes me a price, I know what I heard and it wasn't $35.
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