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  • Well this was the worst unprofessional experience I've ever encountered. I bought a couch and paid for deli every , but unfortunate for me the delivery person messed up my flooring. I called the store back first to see what can be done ... the older lady who answered was real rude and defensive right away saying the delivery drivers is separate from the store , that she does not know who delivered it and that she has to contact the delivery service, and that I must have fake floors if it ripped and she don't know what kind of floors would do that and couldn't provide me managers name .. kept telling me there's nothing that can be done and it's not her fault .... so then I called back the driver and asked for the managers name he said that his mom is manager and what was the problem (still didn't give me manager name) I told him that my floor was messed up and he said yes there were nails underneath I took them off after I noticed but... didn't do anything about my floor.. then keep saying he's about ready to hang up the phone and that he can't do nothing about it ! They are so unprofessional ... and I'm hoping bbb comes down and has a talk with them bettering there business and customer service skills or just does something about the way they run there so called business .... the fact that they didn't seemed concerned or bothered or did anything about it knowing they did mess up
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