Fantastic.The waits a bit long, but so is any bubble tea place in the area. We got our bubble tea incredibly fast after ordering considering how many people were there. We were waiting for a friend so we ordered after she arrived and once before and both times they made our bubble tea quickly. They were also nice enough to deliver it to our table once when we were sitting even though it was pretty crowded. (incredibly nice, since we weren't waiting beside the counter.) People need to understand that the Gong Cha franchise has distinct tastes/recipes and it's not like regular BBT found in Canada. You also have to adjust the sweetness. The staff is still new since it just opened but the bubble tea still taste great. Don't think people should judge it so quickly as it will probably surely improve and it's the first to open in Ontario! I had Gong Cha in HK and I'm so grateful it's finally here. Will be heading back soon.