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  • I have adopted 3 animals from this shelter over the past six years. When you are coming in to rescue an animal they are friendly an helpful and treat you like you are a great and wonderful person. When you are in an unfortunate situation and need to surrender your animal, however, they are not nice at all! When my husband and I adopted our dog 5 years ago we were told that if we ever had any issues we could, and should bring him back to them. In fact if we didn't we could face criminal charges. When my husband lost his job recently we also found out that our dog had contracted an illness and needed to have surgery that would cost a minimum of $450. We took him to 4 different vets including the NSPCA vet (who quoted almost $700) and realizing we couldn't afford it, sadly decided to surrender the dog back. We thought this through for over 3 months before coming to this decision. We only wanted him to have the best chance at a healthy life which we didn't feel capable of providing at the moment. We were ridiculed, talked down to, and made to feel like second class citizens. We were told to allow our dogs condition to progress and if it came time to put him down, that would be better for him! I strongly disagree. I would rather my dog have a chance at a long healthy life than possibly die. What kind of animal lovers are these people??!! I gave this place two stars instead of one because there was one woman there who did sympathize with us, and did see that it was with difficulty that we were making this decision. She treated us with care and respect. Not like the other woman who said she would let her children go hungry before giving her animal away, and that we were terrible for not doing the same.... This place really needs to work on their customer service skills, and if they don't want their adopted animals returned, "no questions asked", then don't put that on your adoption forms!!!!
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