Wasn't too pleased when I walked in for my appointment to be told that I was "late" and would need to reschedule my appointment. Me being "late" was 4 minutes past my appointment. I completely understand about being on time for appointments so your specialist doesn't run behind for her next appointment but I know it's normally a 10 minute mark and not 4 minutes. having to wait another 2 1/2 hours for the next available appointment was not something I had time for luckily I was able to call a different location and they managed to squeeze me in right away. They also found it strange that they wouldn't take me after four minutes past my appointment. Easy to say that I'll be sticking with the second location rather than the original location I booked at.