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| - My boyfriend and I came in for dinner on a Sunday and we were more than halfway done with our food, when across from us in a booth were two old people who would not stop sucking face. I told the guy who refilled our water if he could tell them to get a room and he quickly walked away without saying anything. We waited for a bit thinking he was grabbing someone else for us. He didn't.
So I flagged down (a waiter?) Christian, who actually told me "this is a romantic setting, just don't look at it" and stormed off without letting me reply (he made it really tempting to storm off w/o paying). At this point, it's obvious Christian has no idea what good customer service or romance are. He offered to move us but I was nearly done with my food, and besides, I expected Postino's to be a classier establishment. Two people making out and getting handsy for an excessive amount of time kills a restaurant vibe (and my appetite), but I'm not in the food industry so who knows.. And no, nobody else complained because we were the only other customers in that corner of the restaurant who could see it.
I understand this isn't an everyday occurrence, but I was exercising my right as a customer to tell management why I'm not having a 100% great dining experience. If they tell me they can't/won't do anything, I understand that I don't have to continue eating there. What really disappointed me now was Christian's lousy behavior.
Christian also failed to grab the manager, which you're supposed to do when a customer has a complaint, so when our waiter comes by I ask HIM to bring over the manager. By now I'm 99% done with my food and the old people had been going at it for about 20 minutes.
Manager comes by and tells us "sorry but we can't say anything to them if they're not being handsy" to which I replied "they are!" Manager did not acknowledge this nor Christian's rude behavior when I told him what Christian said/did to us. When I finally said I don't think I'll be returning to this location because this overtly sexual behavior is okay here, he left to go grab a ticket for ONE free entree to give to the TWO of us in hopes we keep returning to this location. Between the uninterested manager and X-tian, I think another location will be worth the drive.
ALSO, the tomato/mozzarella bruschetta is way too salty. I get it every time and need to wipe it down with my finger or it'll taste like pure salt.
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