The booking process was pretty simple... it seemed like I had reached a centralized call center but they were very helpful and were even able to get me an appointment the same day. When i walked in i was greeted by two young ladies who offered me a beverage - they were very friendly. Just a few moments later my hair stylist's assistant came over to greet me and take me back to Christina. I received fabulous haircut and style by Christina. She was lovely and helped me find a new look while I try to grow out my hair. The salon is really cute and they offer a wide variety of services. There is an adorable make-up bar area just after you walk in. They also have a schedule posted of upcoming events and makeup workshops. They carry a large selection of hair products. I can't wait to go back!