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  • I was absolutely horrified by my experience here. I am from the south and constantly in search of the best Mexican restaurant in Pittsburgh. I have found a few I enjoy. We wanted to try Azul for a special occasion. There was a wait, which we expected. We made friends with the people in front and behind us while we drank our Margaritas. The foursome in front of us was celebrating as well (engagement); the couple behind, just out for a nice dinner. When we were sat after 40 minutes of waiting, we immediately ordered since we had been eyeing up the menu for a while. 1 hour and 20 minutes later (2 hours of waiting total), we noticed the foursome who sat before us still not received their food and were subsequently complaining, while the couple behind us had. We still had no food. We had ordered Chips and Salsa with our original order. After noticing those who sat AFTER we ordered, we asked the waiter to bring us our check with the drinks and chips so we could leave. After handing over my credit card with the $29 check to pay for the chips, salsa and margaritas, the waiter mentioned that the food was in the window and he could wrap it up "to go" for us. I responded that it was fine if it was still there. He returned a check that was not the one I had sent my card with. I totaled and signed for the amount of the chips and drinks (2 drinks, chips and salsa $29.) We left the boxed up food on the table - stunned that we were charged. for the food. Then after we left the restaurant, the waiter RAN up the road saying we didn't pay for the chips and drink. We signed for the total of the first check ($29) and did not authorize the food. We explained we signed and authorized the charge for $29 but would not pay for the food since we did not take it. I honestly can't leave a review for the food since we did not try it due to the wait, but our experience here was just awful.
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