It was prom day but the staff was still able to squeeze in a walk-in like me. I wasn't expecting an appointment that day for highlights but one of the girls was finishing up her last client. What's important is that I loved my highlights. She did a great job at asking me my "hair history" and wasn't pushy about selling products (although she did mention the products). The salon seemed pretty well managed and I enjoyed the hip atmosphere. I would definitely go there again.