I am a local who received a complimentary room from SLS. Was very unsatisfied with my first visit, there was a fine print on the promotion that says "$150 credit card is needed for autorization". My first visit my credi card was authorized for about $321 using a complimentary room. Talked to couple of managers no one can explain why my card was authorized so much. So I contacted their corporate office, until now I haven't received any reply from them. I am very disappointed because they told me someone from corporate office will be contacting me, all I need is an explanation.
My second stay was better, at least there was no over authorizing on the credit card.
Just hoping that when customer was promised that the corporate office will take care of her and will contact her, please do so!