The service I received was probably fine. The price for the parts wasn't great, but the price that was charged for labor was ridiculous. I took my car in to get new brakes & rotors. The entire job was done in less than 3 hours, but I was charged $400+ for labor. When I asked how this is possible, even after I was told that their hourly rate maxes out at $96/hour, I was met with a blank stare.
Very disappointed with this. I understand how hourly billing works, and that maybe their system is set up to bill for X hours per each part of the job, but this is still crazy. Maybe it's not a unique business practice, but I definitely won't be going back.
Some local shop deserves my business more, and will get it next time.