Worst travel service ever!!! Would give it negative stars if I could!!
I won a free hotel stay to Las Vegas from a wedding fair. There were a lot of restrictions to the voucher so I called for more info. I was tricked into "upgrading" my free vacation by their manager Brian by paying $100 for the following gifts: $100 restaurant card from bite.com; free show at Planet Hollywood, upgrade to 3 weekday stay or 2 weekend day at the hotel, and $100 cash back.
When I received the fine print of my upgrade, I was outraged. The restaurant card is limited to very few restaurants in Vegas; a mandatory 90min presentation to receive these gifts seemed to have slipped Brian's mind; and there are strict restrictions on the "free" show at Planet Hollywood such as only 5 shows to choose from, service fees, mandatory drink purchase, and limited seating availability. What kind of upgrade is that??
Then when I called customer service to complain, I spoke to Tiana who was very rude and did not listen to me at all. She dominated the conversation and refused to listen to my converns.
Worst vacation/customer service experience of my life. Don't fall for their "free" gift with so many restrictions, false advertisements, and poor customer service.