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  • Susan in the finance department needs an attitude adjustment. I was rear ended on the freeway (3 times) and my car was totaled, so I needed to get a refund on the extended warranty for my GAP insurance. I was told Susan would be right with me as soon as she was finished with someone else. Well about 30-45 minutes pass (she walked by me twice) and I asked someone if she was ready to see me.. She was just sitting in her office pretty much ignoring me. I can deal with that- no biggie maybe she was having a rough day and wanted to relax for a few moments, I get it. But the attitude and rudeness that followed was unacceptable. I'd never had to do anything like this before so I was asking questions and making sure I was doing everything right and she was so rude with her responses and seemed so annoyed with me! And I'm a very nice person! So nice that I just took it when she shooed me away saying "We are finished here." not even a smile or a "have a nice day!". This was back in May. My car troubles are sorted out now, so I decided to write a review on my genuinely horrible experience, not with the dealership, but with Susan in finance. Susan I hope you're reading this, check the 'tude girl and spread some kindness.
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