My wife and I bought a brand new BRZ from this dealership shortly before Thanksgiving 2012. We ended up here because it was one of two dealerships in Arizona that even had a BRZ in stock. The one eventually purchased that day had been promised to another customer who apparently decided against buying a second one!
I was immediately impressed by this little sports car as soon as we took it for a test spin. We were greeted by a very pleasant salesman named Ron who had the BRZ literally waiting for us . . . it was parked at just the right angle as we drove up.
We worked on the deal with Ron which was relatively quick given that there was little to negotiate about . . . BRZ's are selling for sticker price, plain and simple.
The most time for the transaction was with Tony in the finance department. We decided to finance the entire purchase price so it took a little time to find just the right terms for us to accept. Tony was also a great fellow to work with, obviously very experienced and knowledgeable. It was my own fault that I was not well enough prepared and armed with info about extended warranties and their cost. We initially agreed to one but after researching it more at home I learned I could do better.
Tony immediately cooperated in the crediting back the cost of the warranty with no questions asked. Ron followed up a week or so after our purchase which was a nice touch.
My first contact with the service department was less than satisfactory. I noticed there were some superficial scratches and scuffs on the car's spoiler which I did not want to attempt to remove myself so I took it back to Power even though I live about 2 hours north. I was initially referred to the service department but rather quickly moved to their body shop where I had to wait well over an hour to get the job done.
The next time I returned to the service department, this time for an oil change, it was completed very quickly, courteously and my BRZ was returned fully washed and spotless.
I had to return about a month later to repair an annoying rattling rear view mirror. It took about an hour but once again the car was returned washed and dried.
Unfortunately, the rattle has returned to the mirror so I will be returning to Power when I need another oil change or tire rotation. I'm a little concerned about the latter given another review I read that states the tires were not balanced after rotation because it was a separate charge. I am hoping my tire warranty will cover the cost of a rotation and balancing.
All in all, I really like this dealership. They are professional, courteous and interested in doing right by their customers.