About: http://data.yelp.com/Review/id/aBSiEmqp2LaTc3VhCC5tKA

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About: http://data.yelp.com/Review/id/aBSiEmqp2LaTc3VhCC5tKA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-02-03 00:00:00 (xsd:dateTime)
itemReviewed	Vision Source
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We had a very bad experience at this location. They must be giving a special discount for reviewing them on Yelp for 5 stars because the rating average on here is very hard to believe. My mother had been a patient here for over 7 years and everytime she's gone in for an appt to get new prescriptions on her glasses, there has been an issue. A lesson on customer service and communication needs to be taught to the gals up front as well as well as efficiency in the way complaints are taken care of. This alone serves as a reason to not come back. Something that was completely a lack of communication on the companies part, then got turned into my mother paying an extra $30 to correct a mistake which was not her fault. Oh...and did I mention this was a discount from the original $50 they were originally going to charge her? She only received this "discount" for asking to speak to the manager. A "discount" shouldn't even be a word used in an instance such as this. If a company fails to diclose information such as a lens not being suited for the frame chosen and then receiving a completely useless and faulty pair of glasses....a correction must be made at the companies expense. This is such a lack of professionalism and if I even get a response from this review, I would be very surprised. It's not a matter of whether it was $50, $30, or $5, it's a matter of accepting fault and ethically correcting it, especially from a companies stand point. It's a shame that they lost a patient of many years over something of such small value.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Natalie

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