Omni has just redefined the term 'service' for me. I stayed a week and enjoyed the hotel and its location. I left in a rush to make an early flight. . . and discovered after I got home that I'd left five dress shirts in the closet. Grrrrr. I called the hotel, spoke with housekeeping, gave my room number and described the shirts. They promised to look for the shirts but I hung up the phone without much hope. Twenty minutes later housekeeping called back, confirmed that they'd found the shirts, and volunteered to ship them to me. I was pleasantly surprised. I was amazed today to receive all five shirts, shiped pre-paid, all laundered, neatly folded, securely packaged, and wrapped in Christmasy paper! I have a new favorite hotel in Montreal. Thank you Joanie!