Disappointment towards the owner.
Made an order at 1130pm (30 minutes before closing) and mind you, the store is 5 minutes drive away.
The delivery took 55 minutes to arrive at my house, and before the delivery arrived, there was an email confirmation telling me to "enjoy my pizza".
I asked the delivery guy what the policy was and he said its 45 minutes-50 minutes but when I placed the order, the time was 15-20 minutes.
All the manager can say is "I can take off delivery charge". Ridiculous.
The pizza:
- very soggy and the toppings slid off as I pulled out the slices. I had to pull out and use my own pizza cutter to get slices. Unacceptable.
- the crust was supposed to be stuffed with cheese.. The receipt said EXTRA CHEESE; if you can't make it according to the franchise recipe, WHY BOTHER??
The cinnamon sticks:
Where do you see sticks in this picture? More like cinnamon pita. It was not cut at all.
Overall:
If you don't have the time to make the pizza properly and not have time to cut the slices and sticks, WHY DO YOU TAKE THE ORDER?
This is a new store, so customer service should be good at least so you get customers to come back.
The two cans of Coke were cold and tasted like what they were supposed to though! :P
0.5 stars for this