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  • I had to file a complaint with the Registrar of Contractors after a contractor I hired did a lousy job and refused to make it right. The complaint filing process, while lengthy, was pretty simple. Complaint forms can be printed off the ROC website and either mailed in or hand delivered to the office in Phoenix. (Nope, no email or faxing.) After the complaint is received and looked over, you're assigned an inspector, who schedules a time to come look over the job, take photos, and decide how to handle the situation. My inspector was polite and fair and the communication I received from him was clear. He decided that my contractor's work was indeed substandard and sent a directive of the items that needed to be fixed with photos to both me and the contractor. The contractor was given a date by which the work needed to be performed. Once the work was completed, a written notice signed by both me and the contractor was required to be sent back to the ROC. After this whole process, I still received a phone call from the inspector checking to see how things had gone. Here's a wrap up - The good: Things got fixed, for the most part. It's nice to know there's someone looking out for the little guy. The bad: Having to file in person or by snail mail? Hello, it's 2017. The inspector basically told me when the inspection would take place and that I had to be there. Luckily the time worked for me, but it would have been nice to have some input. The ugly: The rules state a contractor has to be given the opportunity to fix his work, even if his work sucks, or he's a jerk you don't want near your property ever again. He can't really hire someone else to fix things even if you both wish he could. Overall, my experience with the ROC was a favorable one in an otherwise unfavorable situation.
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