My mom took me to this practice when I was a baby/child and I've been taking my son since birth. Sometimes have little customer service issues with front desk as far as courtesy goes but they seem to be getting better (new staff I think). Either way, awesome doctors- love Dr. Richardson - known him as far back as I can remember! It's a shame there are more than a few here who don't have positive experiences to share, but it just goes to show how important it is to have decent frontline staff.