I have visited a few times, but would rather go to the Fry's just a few minutes away. They are definitely overpriced for almost everything. I understand it is supposed to be specialty, but it used to be a Safeway so they should have slowly increased the prices. If you are hoping to visit the customer service desk, you will not find an employee working it, ever. I waited 5 mins, then realized no one was coming and no one would call someone over to the desk so I abandoned that. The next time I visited, same thing. Apparently they don't feel it is necessary to have someone at the desk during the day (12p-2p).
On the plus side, their cakes are GREAT. They are much better than the store bought cakes you usually get. We have purchased a few cakes there (at least 4) and each has been nothing but amazing. I would definitely not do my regular shopping there but I would go for the one off situation.