This location of Harkins at San Tan Mall is nice. It is your average Harkins movie theater, they all pretty much have the same lay out inside and out. Customer service has been good every time I have come here. I rarely get concessions but if I do I get either a free small cup of water or purchase a Dasani water bottle. The associates are always very nice if I ask for a free cup of water. The theater that we were last in was fairly clean. Not the cleanest I've ever seen but nothing to detract from my movie going experience. I have noticed the last few times I have been to a movie, they have amped up the amount of times the security does their rounds. It is mildly distracting when the security guard passes up and down the aisle and in front of the screen multiple times but at the same time I do appreciate them preventing texting and obnoxious kids/moviegoers.
Overall Harkins theaters are always a good movie going experience.This location in particular is very nice and I will continue getting my movie on in the blazing inferno that is Phoenix.