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| - Stay Away from this place, I just witnessed the most unprofessional treatment of a patient, I am in complete disbelief of the events that unraveled in front of me. I met my significant other there for her appointment, she arrived 12 minutes early I got there on time, she had called ahead to confirm that her appointment was on time knowing that she had a sales call 2 hours later. we waited in one of the many rooms to be seen, about 30 min goes by and the door doesn't open, she sticks her head out to ask how much longer it would be and they did not know, we got the line"he is with other patients". 5 min later a guy in a football jersey walks in to talk with us,some kind of assistant, no tags, nothing, he is not the doctor we find out, she explains she has been sitting in their office for 50 min and wants to be seen by the doctor because the steroids he put her on are not helping with major skin irritations, shes suffering and it obvious. The football jersey guy says " this is medicine we don't know how long it will take each patient and that this is probably not the office for you", cant make this stuff up, now remember she called 15 min prior and confirmed there was no delays. she asked to speak to the doctor and he said the doc would be in in 5 min, 5 minutes later 2 women walk in, no uniforms, ones in old jeans and again an old football jersey the other i don't know what to say, it was surreal, they tell the patient they have a referral for her and they don't want to treat her because they felt she was being rude. We/ she never saw a doctor, was never told how long the wait would be and we sat there for over an hour like we are supposed to expect this treatment. I think this place is a front for something else something is not right. look at the other reviews. I am trying to get my spouse into Carmel Family Phys, but the doctors there are not taking any new patients, you know why, because they are awesome and they care.
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