Normally this place is pretty good, but if you modify your order you better check it. You also better make sure you know their terminology. They have my order history, yet constantly forget my extra container of veggies. Today I said I wanted an extra container of veggies, yet they took that to mean "extra in the one container". When I got to my car and realized there was only one container of veggies I went back in to ask about it and they gave me a very hard time. They even pulled up my order history and could clearly see that I always pay for two containers of veggies. She told me that because I didn't use the words "extra SIDE" and had used the word container instead that she didn't understand me. I will probably eat here again, but I will definitely make sure that whoever is taking my order is clear about what I want.
Update: Shortly after I got home with my meal, Dean (One of the founders of Teriyaki Madness) called me to personally apologize. I was very impressed. We discussed how they were going to improve training and he even put me in the system for a complementary meal. I am VERY proud to know, as a former restaurant general manager myself, that Teriyaki Madness respects and appreciates their consumers. Definitely will keep my teriyaki needs at this location!!!