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| - For the record, me and the girlfriend WANT to love this place, but after 2 visits over the past couple weeks, it is simply in our "okay" column. Why? Well, first, let me say that Caliente's hits 2 of our 3 metrics for becoming a fan favorite: beer selection and food quality. Both times we've been to Caliente's the pizza, wings and fries have been pretty good to great. And the beer selection is perfect for microbrew worshipers like ourselves, with bottles, cans AND drafts galore. However, they score low in our 3rd metric of service. Not that the service is rude or absolutely terrible. It is just not good. It is the slow, lack of attention and detail that irks us. We tip well and we demand more attentive service. First trip we sat at the bar. The guy there was nice enough, but several times he passed us when we had empty drinks and twice we asked him for things like a glass of water and we actually saw him start to get it, but get sidetracked talking to coworkers and regulars and remember after 5 minutes when he came back to our part of the bar. Last night, we were inadvertently charged for an item we "won" on their Facebook page. And the waitress went out to smoke while our empty water glasses remained at full attention in the end if our table...in the dining room area with no one else there. I'm starting to wonder if this is why the place seems empty on weekend nights. This place is so close to being a contender...the service just needs to pick up before we will come back again.
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