I've stayed here many years ago (back when you could even go on the balcony!) The customer service was great, however they are in need of some updating! Half of our lights inside our room didn't work. It is starting to look very outdated, although the size of the room is quite nice!
The tub did look a little dirty, but we weren't going to use it, anyways. Small detail (we were only there for one night, and we informed them on our way out about the issues) but the remote controls for the 2 TV's didn't work (neither worked), which was a tad annoying. Too bad that you cannot access the balcony anymore, otherwise I would have given it another star.
Overall, it is OK for what you get, but with so much better options around (for not much more), I'm not sure that we will stay here again.