Booked an appointment a few days prior had no issues getting the day or time I requested. Girl on the phone was really nice. Had the appointment today and the girl at the front desk was really cool and nice as well! (I find at most places like this the ones on the phone/at the desk are usually not very welcoming or they make you feel like you are inconveniencing them) this was not the case. I got in to have my wax exactly on time and Jane was amazing!! I don't have a single stray hair haha . Wax is not too hot and they don't double dip. Smells nice and is pink coloured. Would totally recommend and I plan on going back for sure.