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| - My wife and I just finished having our "forever" home built and wanted a quality pool and backyard landscaping to finish it off. Our goal was to create a fantastic retreat for our children and us to enjoy. We started looking for someone to help make our dreams a reality. Poolscapes turned out to be the WRONG choice!
We had our initial meeting in August 2017 with Michael to try and get a head start since the house wasn't going to be complete until November/December. We sat down and had what seemed to be a productive conversation, outlining the design for the 20-yard pool, BBQ area, solar shades, and other landscaping we had in mind. Michael gave us a rough price quote for an amount near which we were expecting and was reasonable (about $100,000 for just the pool). When asked how we were going to pay, we replied cash. After the meeting, Michael said he would begin the process of drafting a more complete design plan of what we wanted and would go out to the house and get measurements from the actual location within the next couple weeks for the final proposal.
Fast forward to nearly the end of October, we reached out to Michael because he had not contacted us since our initial meeting in August. Michael said he misplaced our file but would come to the home in the next week or so to get the measurements he was supposed to have made two months prior. However, due to the fact our house was still a couple months from being complete, we were in no rush and we let the delay slide.
By the end November we discovered that my wife has aggressively growing breast cancer and moved into our new house. We still had not received any further communication from Michael by the week before Christmas. Yet again we reached out to Michael and were promised a meeting the following week, this time at the house. Michael explained that he had two other projects near us, so the meeting would not be a problem.
One hour before our scheduled appointment, Michael calls and without preamble cancels the meeting because our house is "too far away" for Poolscapes "to provide the level of service that [I] deserve" and wishes me well in my project.
Thank you for wasting nearly six months of my time Michael. Poolscapes will not be receiving any recommendations for me.
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