Took my car in for a wash today. Got the supreme wash which is their middle tier. $16.99 and they charge an extra $1.00 because I have a minivan. No problem. I have the custom mats that are the shape of my van floor as well as smaller Walmart mats because I drive rideshare & want that extra protection. This is the 3rd time in a row now that I have gotten my van back only to find that they didn't vacuum my smaller mats or bother to move any of them aside to vacuum under them. The third time in a row they didn't spray the air freshener that comes with my package or wipe out the cup holders.
Of course, management is always like, "Please let us know & we'll fix it!" but I don't have the time or patience to do that every single time I take my car to have it washed. It adds an extra 20 plus minutes to the time I spend there. While I was there, two other customers whose cars had gone in before mine had to make them finish their cars and as a result they were still sitting there when I left. No thanks. I'm done with this place.
UPDATE: Please note the completely indifferent and dismissive response from TNT. Of all I listed - he only sarcastically referenced the small mats? Wow, TNT... I really appreciate your concern for my satisfaction as your customer & your desire for my continued patronage! Thank you!