I have been with them for about 3 years. Once my contract is up I will not go back to them ever. I didn't have too many problems with them when I lived in Tempe, but once I moved to Phoenix a whole 5 miles away. My bill doubled. They told me when I moved that I had to have a home phone and I said I did not want a house phone, I have a cell phone. They told me that my bill would be smaller if I had a house phone. I said that doesn't seem right and they argued with me. That was all fine until I got my first bill and it was double what I was paying. They didn't tell me they were charging rent on the modem/router they just told me the one I had wasn't strong enough to handle the high speed. The internet here sucks, no is an or buts about it. I complained about it and they run through 4 different people to solve the problem and it doesn't change. When they came to hook it up the brought the wrong receiver and then told me I had to pay for them to bring the right one. I had the option to buy a new one and then wait for a refund, drive across town to pick up the right one, or pay them to bring me the right one. They will tell you they will reduce your bill and then when the bill comes it is higher then before. I would not recommend the anybody. I personally hope they get sued and force them to pay everybody back for the shitty service. I would recommend that if they promise you anything get their full name and ID number, or else they tell you that you are a liar.