Let me start by saying that my dogs are my children. They are my first kids, they are part of the family, and the way they get treated us especially important to me. I have a 14 year old Chiweenie who is very stubborn and loves to be a grump so I usually have to have her muzzled. I went in and warned them that she would need to be muzzled. I realized that I hadn't heard a bark, a growl, a whine, a single noise from my dog so I peak around the corner to check on her. She was not muzzled and was doing amazingly! She was so calm, this was the first time she's never had to be muzzled! I was in complete shock that she felt so comfortable around the groomer. Then my other dog was very shy and nervous but never is aggressive. She did awesome as well! I was so beyond happy with the service that my babies got here!