I could go 3.5 stars but you only get one choice. The lobster bisque hardly had one bit of lobster in it. the bread bowl was about the normal size but without any lobster in it, it was just plain soup, heavy on the butter taste. The Lobster Mac and Cheese was exceptional and had a plentiful amount of lobster in it and it was not overwhelmed with cheese. Perhaps it could have used a bit more cheese, but overall the taste was really good. Why three stars? Mainly it comes down to price. You can get the same things at other establishments for perhaps $2 or more less per item. It seemed you are paying for the name.
There are very little places to sit as they have these leather chairs that make it really difficult to eat there unless you hold your food. the shop next door has two tiny tables but they do the trick if they don't harrass you for not buying a drink. Simply adding some tables would help but I think they intend everyone to just leave. That is not so easy with a breadbowl of soup.
The location is not too difficult to find in the Miracle Mile Shops at Planet Hollywood. Make sure you stop by the thunderstorm pond nearby. The staff was fine and seemed friendly.