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  • Been to Raku at least 25-30 times since they opened. Being a part of the industry crowd it was awesome to have a late night place with the kinda food I like. This town is crying for better food without having to go to the strip or some shitty chain restaurant. I think that restaurants have spent years taking advantage of the fact that a lotta peeps still have the buffet mentality. Most bang for the buck even if it's frozen, reheated then slathered in mayonnaise. The quality of the food, presentation, setting etc is exceptional and should be the standard for restaurant expectations. People are tripping when they say Raku is overpriced. If you are that cheap and don't understand good food then stick to all you can eat sushi or the $10 buffet. Compared to any Japanese restaurant in the country for the prices they charge the food is phenomenal stars. However the issue I have is my last 2 visits. I saw a big change in their service staff from last year, not sure what happened. The old lady BTW is A FUCKING RUDE BITCH. Yes I come from an Asian background in culinary as well and what the hell is your problem after we spend $300 - $400 every time we go there??? Last couple of times they were out of numerous menu items. Understandably they prep x amount per day, but not once did they say that items were not available until we tried to order. It was annoying to the point that I finally asked the waitress to just tell me what they did not have. She next proceeded to repeat what I had already ordered, but was not available. Thanks. This happened several times. Getting drink order and refills was a major pain in the ass. The first round of food we ordered, all cold apps took nearly 50 minutes. In addition, some items we ordered the waitress came back 30 minutes later to tell us they were sold out. Table wasn't even bussed then somewhere near the 3rd round of food they came and pulled plates that we were still working on. All in all the service during my last 2 visits was almost nonexistent. Maybe it was the fact that on one of those visits the owner had a big party of friends on one table and that was their primary focus of the night. Who knows? I've seen lots of people being comped items and that doesn't bother me. The only thing I would expect is to have someone at least come to check on our drinks, bus the table without having to wait 25 minutes and at least keep us informed when food is going to take an hour. I love the food there and I would still recommend it to anyone, but the service has plainly gone to shit.
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