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http://www.openvoc.eu/poi#funnyReviews
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  • I stood in line for well over 2.5 hours this morning, waiting to see a ticketing agent for Air Canada because "my flight was cancelled"...Oh, except the flight wasnt really cancelled and Air Canada just bumped me off that flight... Yet, they had the audacity to send me an email to say the flight had been cancelled, while I was getting in line to go through security... Like people don't know to check and see they're being lied to... While waiting, I managed to get on the phone to get a better flight than the one they "automatically" rebooked me on. And when I confirmed that they simply changed equipment and bumped me off the flight (i.e., it wasn't going to be a "weather" reason they would use to explain this away), I asked them to compensate me for the inconvenience. I asked the person on the phone, I asked the Air Canada employees managing the lines, if there was a customer service agent that could handle this matter, and their answer was to see the ticketing agent. This was after I've reiterated many times that I didn't need to see a ticketing agent to rebook, I've already been rebooked. "It'll be a short wait" they claim. Yeah, right. 2.5 hours later, I made it to the ticketing agent. Care to take a guess as to what his response after I explained the situation was? Yup: "this isn't really part of my job. They shouldn't have made you wait in line for an hour and should have sent you inside about this." I told him an hour is a generous estimate. He was nice enough to get people on the phone to see what he can do about it. He mentioned that he was surprised that no one else has stopped by from my flight, probably because they got the email, took the rebooked option, printed a new ticket and went on their merry way. And Air Canada never bothered to tell them they were owed any compensation for their inconvenience. Was it worth it? Yes and no. No, what they compensated is not a very large voucher. But yes, it was worth standing in line so that they at least paid me something. In the meantime, maybe me taking up yet another 15-20 minutes of the counter time pissed off another customer who will write them a bad review so that people take pause when considering if they should fly with Air Canada or not. I *really* hope they value and treat their customers better moving forward.
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