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| - Rockne's in Fairlawn has been one of our "go to" places to eat ( at least once a week or every other week ), until this visit on 3/11/18.
The menu was updated and finally all the sides have a separate page. I wanted to swap out o-rings for the fries until we were told that o-rings are a "premium side" and an additional charge would apply. No mention of the extra charge or what is or isn't a premium side. STRIKE ONE!
Our server was not the best, forgot about our request for extra ice and an extra side of BBQ sauce. (Found out later from our server that sauces & dressings are limited with your meal) At the end of our meal we asked for an ice tea in a to-go cup (since we never had a chance to request a refill during dinner)...then we were told there would be an extra charge for the to-go ice tea! (I'll bet Rockne's will be charging for ice water very soon!) STRIKE TWO! We asked to speak with a manager and no one stopped by our table. STRIKE THEEE! ( this really didn't surprise us as we have NEVER see a manager interact with a customer... "how was your meal?", "Thanks for stopping in", "how could we have improved your dining experience with us", etc., etc., etc...) The least you can do is to have a sheet put into your menu that lets customers know that the following changes are necessary, blah, blah, blah...instead of having your servers explain everything to the customers, which is really unfair to them.
Good Luck Rockne's ... you just lost a loyal 20+ year customer, that you probably never knew you had!
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