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| - I've bought tires from Discount Tire for years at different locations and have had a good experience, but this location was different. I went in to get some new tires with my fiancé. John the sales guy pushed a certain brand, specifically because they were running a rebate special. Tires are tires, especially on a Prius, so we went with them.
Later that day, when filling out the rebate form online, I noticed that the model number that we purchased was not listed on the valid model numbers for the promotion. I called back to Discount Tire, told them the dilemma, who then stated the model number was irrelevant and the rebate would go through.
I'll give you 1 second to contemplate where I'm heading with this. A couple weeks later we got an email saying our entry was denied due to non-valid model number. We called back to Discount Tire, where John denied any knowledge, spoke to the manager, who told me it was his last day and his hands were tied. I then called the regional office, left a message and NEVER got a call back.
Next time I need tires, I'm going to C&R or Big O, or any other of the countless places on every street corner that sells them. Just not a way to run a business.
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