Stopped in last week to get a bagel bunch for the office. There were 2 workers at the cash register, one for filling coffee ( I guess), the other ringing up sales. Then they had one person down at the end taking/filling orders for everything from bagel bunches to breakfast sandwiches, to single bagels. There was a line 6 or 7 people deep and this one poor worker trying to keep up, while the two down at the other end were kind of hanging out. I walked up to the cashier and asked if I could order a bagel bunch from her, since she was not doing anything and could easily walk down to end and grab bagels. She told me she could not, that I would have to wait in the line. Since I was in a hurry I left and went over to Panera (right around the corner) and was in/out in less than 5 min.
I like Brueggers but they really need to operate more efficiently.