| rev:text
| - This review isn't based on just one bad night.
First off, the Rosati's chain has been broken down... they're not all alike. This particular restaurants crust is a little soggier (but it's not soggy, it's just not what I grew up with or ate regularly when we lived in Scottsdale.) Also, the sauce is blander.
This restaurant seems to have a problem with time management. My husband tells me that he usually has to wait a few minutes past the time they say to be there for the pizza to be ready. He said it happens more often than not.
We started having really bad customer service a couple weeks ago, though.
Last week I called in an order, but their internet was down. It was a bit of a chore for the guy to get the order in because I am in a Rosati's club/program where I get points for dollars spent and they had given me a special Halloween coupon... I spent $30 and never did get credit for that as it turns out. Given the night, I am not surprised. So I'd called in my order and they said to be there between 30-35 minutes. We got there at 35 minutes from hanging up my phone. Guy at the front took my money and then went into the back. ..................................................... He didn't come back! Right about the time we were wondering, "what the heck?" we hear the bald headed bearded man kind of berating someone in the back. They had not made our pizza, the guy didn't see the ticket or something. And we waited. Waited. Nobody even came out to tell us they screwed up! We waited for at least 20 minutes before they brought out the pizza. He just handed it to me and said to have a good night. My comment to him was that an apology would have been appropriate. He looked at me like I was crazy. He did not seem to understand that making a customer wait for their screw-up was not good business.
Onto last night... I didn't want to give them our business again, but we had a GROUPON we'd already paid for. I called and placed the order. They said 25 minutes. My husband got there at 30 minutes because he didn't want to wait. His plan backfired. He had to wait. He said something to the bald headed bearded guy and apparently my husband got the "you're crazy" look that I'd seen the week before. Husband takes pizza home. We open box. HORROR! Ok, maybe that a bit extreme, but it was gross. There was a big black pile of burnt crap on the pizza (plus a smaller one just to fuck up more of the pie, I think.) (I'll post pictures here of the pizza.) I think it was burned cornmeal, but it was clearly burned onto the pizza. This means someone took this out of the oven, looked at it, and thought it was good enough to give to a paying customer. I'm not talking about a little bubble of burned cheese (which, imo, is delicious.) This was truly unappetizing. We were starving so each grabbed a piece from the unaffected area and off husband went back to Rosati's. The bald headed bearded man offered to make a new pizza, but he never apologized. My husband was offended at the offer because he'd have to wait another half an hour. When he asked to talk to the manager, the bald headed bearded man said HE was the manager (doubtful, not many business owners will treat a customer who comes to their establishment most every week this way.) I guess this is the point my husband lost his cool and swore at the guy and advised other waiting customers to not solicit this business.
Real shame. I grew up in the Chicago area. My first job was at Rosati's. I've been eating there for 42 years. Rosati's of Mesa won't get my familys business anymore. When I have a real hankering, I know the one on Shea in Scottsdale is top notch.
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