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  • I was very impressed with the care and attention we received. We came from California to this particular center since they carry a difficult-to-find vaccine that we needed for a trip. Administering this vaccine is a judgement call because in rare cases it may have severe side effects. I was concerned that the company, whose business is selling vaccines, may under-estimate the risks. Nothing could be farther from the truth. Upon arrival I was asked to enter all relevant information into a computer terminal (this can be done ahead of time from home). Then we met with a very attentive, kind and patient Physician Assistant - Ms. Jacqueline House. Ms. House studied the information very carefully and asked many specific questions about our travel destination. She consulted detailed maps and guide, pin-pointing our travel to specific cities, in order to properly assess the level of risk - site-specific and cumulative - that we will face. Ms. House also studied my wife's medical history and allergies - a very large volume of data - to assess her specific risk factors. Ms. House presented the information clearly and in a language we could understand, and was very supportive and emphatic to specific concerns I presented. The level of attention and personal care we received far exceeded my expectations. The conclusion of the entire process was that I received a waiver for the vaccine due to health risks, and my wife received the vaccine. In addition for the specific vaccine we came for, Ms. House provided extensive guidance on health risks that are particular for our trip route, and made specific recommendations on how to minimize these risks through preparation. I am over 60 years old and this was one of the best experiences I have ever had in a medical facility.
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