To say I was impressed would be a total and complete understatement. I have been looking for a good AC company for the past few months to come and service my unit that I knew hadn't been serviced for a while. I searched google, yelp, and multiple other platforms to find a highly rated company. I decided to go with Dukes of Air after having seen their great reviews on Yelp. They got me scheduled the day after between 9-11 am. Kalem, the technician called me at 8:45am and let me know he was on his way over; and he showed up right at 9 am! I am sometimes cautious of the service workers that come into my house, for the reason being that I too work in the industry and I know that professionalism isn't always the top priority, however, with Kalem it turned out being his top priority. He was clean cut, his language was clean and polite the entire time and he was extremely professional. I had some boxes left in the attic from tenants that he offered to move down for me and throughout the entire visit I didn't feel that he tried pressuring me or taking advantage at all, not even once. I had a chance to hang around with him a little and have some small talk with him. I asked him about his family and he talked about them as if they were the greatest people in the world. He talked to me about his company and about how great the people are there too. I could tell that Kalem was just a downright good man and a great family man that took pride in what he did and who he worked for. Kalem was the epitome of a great service technician to say the least and he has earned the Dukes of Air my business forever as well as my referral. Thank you Kalem for the great experience and help.