We took one of our Duette shades in to be restrung. They finished the work in a day and a half, and the blind looks and works great. The price is exactly what they quoted us, and it was very reasonable. It was certainly a much better solution than sending it back to the factory, which is what someone else recommended at another shop. We were very happy with the service, and the people we dealt with. We would highly recommend this business to anyone looking for blind repair.