Started off nice - greeted at the door and was offered a beverage.
The experience quickly turned sour when I was told my optima lease was in terrible condition and I would be charged 3,000 for damages. 3,000 for 3 scratches, new tires, and a new bumper. !?
The salesman went back and forth speaking with the sales manager about different offers and payments and laughed with him every time he was behind the glass. What's that about? After 3 trips, the sales manager finally came out from behind the glass. He was very negative and scolded me about my mileage saying I was going to go way over and be charged bla bla bla (mileage was well under my allotted 36,000).
I felt incredibly uncomfortable and walked away from the dealership. I decided to turn in my Kia at a separate dealer on the other side of town. Even though a third party looks over the leased car - I did not want that car sitting on their lot after this experience. The two men we spoke with were arrogant and pushy while trying to instill fear in me just to get a sale. Clearly did not work. I didn't appreciate the lack of respect.