All the airlines tend to suck lately. Some suck more, some suck less. There was a time that gave my business to US Airways. They started to really suck, so I switched to Continental. After their merger with United, they too started to really suck. And now I mostly fly with Delta and they haven't yet started sucking for me.
But sometimes I'm flying with my old buddies at United because the schedule or the price just happens to work out better than the one at Delta.
Charlotte's United people are lonely. After March 31, they're alone here because US Airways left the Star Alliance that they shared with United. And even though the merger with Continental completed eons ago, there are still the "United" gates and the "Continental' gates separate here at Charlotte.
Oh, well. What are ya gonna do?
Today's bag check experience was a reasonable one. The gate agents do a decent job of trying to keep passengers in line and board in the right order. And when they have info on flight delays, they share it. But I'd still rather be with Delta.