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  • Upon calling to reconfirm our reservation the agent was not too helpful as she seemed irritated that we had called. We arrived early, John (front desk agent) was very helpful upon check in. He assisted with early check in. Which we appreciated very much after a long drive. We had arrange to leave keys and added our parents name on the second room. John had added their names in the system and had the keys set aside. Upon our parents arrival, they were given an occupied room by another agent , their ID were even checked and still given someone's else room. Luckily the other guests weren't in their room. Agent didn't seemed too concerned that we were given an occupied room. The housekeeper was great, our room was cleaned thoroughly. One thing that was somewhat appalling was the price of two small water bottles from room service was $10 plus $4.95 for crv??!!! We could have bought 3 24-cases of water. Other than that we enjoyed our stay. It was convenient and the rooms definitely met our expectations.
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