I messaged them on a Sunday night after we arrived home from vacation and saw the hive in our tree. I expected a response on Monday, but got one Sunday.
Tom arrived on Monday and took the bees away, explaining every step of the process. He was here maybe a total of 20 minutes. He said they would relocate the bees and gave me a three month warranty.
It's nice to see a company that takes customer service so seriously, and does what they say they are going to do, when they say they are going to do it. Highly recommended!!