The one star rating is just not low enough. I also want to link in my horrible experience with Fidelity Home Warranty since they use this company as a provider. The tech that was sent to my home never showed up in the time slot window that was provided to me. After calls to HAS and Fidelity, I was told he was "on the way". I never received a call from the tech or HAS letting me know the status of his arrival. When he did arrive, he never apologized or even mentioned being late!! Totally unprofessional! As another Yelper mentioned, he arrived in a personal vehicle. I actually cannot even believe this happened as I am writing!! Awful, Awful, Awful!! No service was done; the appliance in question was not even turned on! But he was VERY QUICK to ask how I was paying the serive fee! Wow, COMPLETE scam! ZERO stars for HAS and Fidelity Home Warranty