Never again. I had very irritating experience trying to exchange a darn hanging basket that was dying on one side. The woman who helped me was unnecessarily rude and automatically blamed me for the condition.
She then rushed over to someone who works in the greenhouse to look at the flowers and he was also accusatory saying that there was damage during transportation (my mom had it in a damn station wagon for about an hour with nothing hitting it).
Based on my issues with the petunias I bought (several broke off while I was planting), for all I know the flowers in the basket were fairly dry and could've gotten damaged from anything from spraying it with water to the cashier putting it on the counter - I don't know! All I know is that the day after I bought it, half of the basket was drooping. I called the store to find out what I can do, thinking it just needed some time and more water to recover, but after a week nothing was working, which led me to go to the store.
Anyways, don't treat your customers like they are trying to scam the company. This store had no idea how much money I spent on my previous visit ($150), how many years I spent shopping at this center (several), and what my plans were for additional planting needs (I was going to pick up additional flats today to finish up my container garden). Point is this: poor customer service and the treatment I received today resulted in Petitti losing a loyal customer. You can do all the public relations and advertising you want, but your customer experience should be the #1 priority.