We came here because they were listed as a covered provider in our network. This is the worst Urgent Care I have ever stepped foot in. The front desk lady, Lidya, was rude, impersonable and 100% unhelpful in figuring out what could be done in lieu of insurance for my student as they denied take the insurance. We left and returned the next day. She was still rude and unhelpful. until we told her we would just pay out of pocket she treated us like a problem instead of a potential patient.
It was ungodly hot in the waiting room, with fans cranked on full blast.
We were taken back immediately to see a nurse (Jessica), which I thought was a fast service! Turns out it was only to determine what care we wanted since we were not using insurance...she indicated normally they would just do XYZ but we had different care options because we were paying out of pocket...hello insurance fraud! We were then lead back out to the waiting room again. She was nice and willing to clarify all our questions.
Normal waiting time later we went back to a room again and waited more.
The Dr? came in, did not introduce himself or greet us, looked at the injury and verified what xray was needed then left...waiting waiting...xray......waiting. The nurse (Ramone) who gave us our paperwork and escorted us out was nice.
the turn around was about 2.5-3 hours. Which isn't terrible but the experience was less than pleasant. I'll never go back when I have a MUCH better option half mile in the other direction.